Contact Clearcut Studio
Contact Clearcut Studio for help with background removal, browser compatibility, privacy, billing, or your Clearcut Pro subscription. Our support team reads every message.
Email support
Send your question to support@getclearcutstudio.com. Include your browser and device for technical problems, but do not attach sensitive images unless requested.
Privacy requests
Use the same address for access, correction, or deletion requests. We may need to verify that the request relates to you before acting.
Before contacting support
For common questions about supported formats, processing times, quality, and downloads, review the background remover FAQ. You can also compare the Free and Pro plans on our pricing page.
How to get a faster answer
A few details help us solve your problem on the first reply:
- Your account email, if your question is about Clearcut Pro, billing or sign-in.
- Your browser and device, for example Chrome on Windows 11 or Safari on a MacBook.
- What you were doing when the problem happened, and any message that appeared on screen.
- The file type and size of the image, if one picture will not process.
Please never send passwords or full card numbers by email. Payments are handled securely by Stripe or PayPal, and we can look up your subscription with your account email.
Quick fixes to try first
Many problems can be solved in a minute:
- The first image is slow: your browser is downloading the AI model. Wait for it to finish once; later images are much faster.
- Processing stops or the tab reloads: close other heavy tabs, try High quality instead of Maximum, or use smaller images.
- Pro features are not showing: sign out and sign back in with the same email you used at checkout.
- The page looks broken: refresh the page or try the latest version of Chrome, Edge, Firefox or Safari.